Good to know
On this page you can find everything that is good to know before you book a holiday or before you go on a holiday with Rent-a-Tent. Think hereby of how to book, about our prices, arrival and departure times, safety deposit, and so on. If you want to know more about Rent-a-Tent, click here. If you were looking for our general bookings policy, click here.
How do you book?
You can book via the phone or via internet. We need the following information from you: name and address of the notifier, email address, date of birth of all that come on the holiday, whether you want to book an insurance with us and if you want to book optional extras (e.g. a child's bed, bringing a dog or placing a pup tent).
All prices are including your tent/mobile home plot, usage of gas and electricity and all facilities of the campsite, except for those rented separately (varies by campsite).
Our prices are excluding reservations costs at €24 and local charges. Under local charges fall tourist tax and other local surcharges like a environmental taxes and waste costs. Further are our prices excluding noncompulsory insurance and optional extras like bringing a dog or renting extra furniture.
At Rent-a-Tent we provide you with several payment methods: iDeal (Dutch), SoFORT banking (German), Bancontact Mister Cash (Belgium) or a bank transfer. All of these methods are provided when you click on the payment link in the confirmation email you receive after making a booking.
Please note that all times are in the local timezone of the campsite.
At arrival the accommodation will be ready for you at 15:00, we ask from you to be on the campsite between 15:00 and 17:00 on the day of your arrival. If you will be later on the campsite please inform us. In the case that you arrive on the campsite before 15:00, it is not possible to enter your accommodation yet. However, you are allowed to use the facilities on the campsite. On the day of your departure, you need to leave before 10:00 and to clean up the accommodation yourself before you head out.
Once you arrive on the campsite, you will pay a safety deposit in cash to our on-site employees. The safety deposit varies per accommodation: for the bungalow tents the safety deposit is between €50 and €100, for the mobile homes this is €100 and for our Grand Lodge tent the safety deposit is €200. To get your safety deposit back, you always need to check out with our on-site employee.
On a holiday outside of the season?
Of course we always offer holidays outside of the season. A lovely, peaceful and quiet holiday without many other tourists around you. However, it is possible that some facilities on the campsite are not yet opened or are already closed for the season. Think hereby of the pool, the restaurant or the on-site store. We urge you to keep this in mind when booking a holiday outside of the season.
Many of the campsites we offer allow pets. However, it is only possible to bring a pet if the campsite allows animals and if you stay in one of our bungalow tents or safari tents. In any other accommodation it is not possible to bring a pet. As a rule, we have that there can be only one pet per accommodation. If you choose to bring your pet, we will charge you €9 per night. You are responsible to have correct vaccination papers.
Parking at the accommodation
On most of our campsites, it is possible to park your car with the accommodation. If you travel with more than one vehicle, then you need to place one of the cars at the central parking space of the campsite. Although uncommon, it is possible that you need to pay for this parking. Rent-a-Tent is not liable for any damage to parked cars both on the campsite terrain and outside of the campsite terrain. Please keep in mind that many campsites prohibit driving between 22:00 and 08:00 (local time, times may vary per campsite).
Swimming on campsites
On several campsites you are not allowed to wear swim shorts. Wearing a normal, tight fitting swimsuit can be mandatory due to hygienic reasons. On the webpage of the campsite you will see whether or not it is allowed to wear swim shorts. Some campsites (usually campsites in Italy) have it mandatory to wear a swim cap. There are also campsites that prohibit diving in the pool. Sometimes in the pool you are not allowed to play with balls or inflatables. Small children wearing armbands are not allowed to go in the deep side of the pool. It is possible, even during the season, that the pool is closed at noon, whether due to siësta or the water quality.
It is possible that the animation is only in the local language (not in English). Usually the animation program is only available during the season. The word 'disco' is used by many campsites to describe music evenings or a dance club for children.
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